Optional Enhancements to Vista Customer Service
We also support you through these optional add-ons.
After Hours Priority Support
You can opt for an extended support option, for high priority issues. The Vista Customer Services team can be contacted 24/7.
Service Level Agreement (SLA) Reporting
Each month, Vista will provide a Flash Report detailing the volume of calls for the period by category and priority, as well as a copy of the SLA performance calculator.
Each quarter, a more detailed report pack will be provided in addition to the monthly reports. It will also include an explanatory report on any SLA failures, including exclusions