Vista IVR
The Vista IVR (Interactive Voice Response) system can provide a 24-hour sales outlet for your cinema at no extra cost.
Vista provides several flexible options for taking phone bookings, enabling you to provide the appropriate level of service for your customers.
Vista's Point of Sale system includes an integrated phone booking function. This enables your cinema staff (front of house or back of house) to process phone sales. Tickets can be paid by credit card while booking, or when they are picked up.
Vouchers and coupons are supported by the phone sales process and seats are able to be allocated at the time of booking. If you wish to implement an automated phone system for information and sales, then Vista's IVR system is what you need.
Benefits
- Information mode only or information and ticket sales
- Optional pre-ordering of concessions
- Supports sales across multiple cinemas
- Best seat allocation with selling down to the last seat possible
- Low maintenance due to full automatic integration to the cinema database
- Supports multiple languages in the call flow and phrase administration
- All voice prompts can be customised in the system
- Optional transfer to live call center
- Tickets can be picked up at either Vista's Point of Sale or Kiosk
If you would like to run a circuit wide phone room, that can support live operator sales, then check out Vista Call Centre (a system that allows sales to be made across the entire cinema circuit from one easy to use web based interface).
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